I'm new to downloading music. Will this be difficult?
We've made the process as easy we can. We'll guide you through the short process, to help you get started as fast as you want. If you find that the guide isn't completely clear, you can just send us an email with your question, and our support staff will show you the next step.
What music or artists do you have?
The network has almost everything you could want - over six million files! If it's interested someone, somewhere, chances are, it's on the network.
I thought the software was free. Why am I being asked to pay?
The software is completely free of charge. What you pay goes towards supporting our technical team and paying for the creation of more user guides. If you're unsatisfied, you can always cancel your membership and keep the software.
Do you have anything for Mac?
Because Mac computers are used somewhat less, there's a smaller variety of programs. However, we've located some of the best programs available for your use!
I use AOL, will this service work for me?
Our software is completely AOL-friendly!
If I have a question, is there a someone that can help me?
Our technical staff is always available to answer your questions. We guarantee an answer within seventy-two hours at the very most!
Do I need media player to play the tracks?
We provide free copies of several leading media players. For music, we recommend the use of Windows Media Player (version 7 of higher).
Do I need a high speed connection, DSL or cable connection?
No. Faster connections will give you faster downloads, but a standard dial-up connection will work fine.
How long does it normally take to download a song?
It really depends on the speed of your connection. With a regular 56.6 Kbps modem, a song lasting three minutes will take about seven minutes to download. Longer songs (which mean larger files) will take more time to download.
How long will I have to wait to gain access to your website?
We provide instant access! After joining, your email address will be added to our database, and an email giving you your account details will be sent within seconds.
Is my registration secure and confidential?
Your privacy is very important to us. We'll never share your information with other organizations or individuals.
Tell me more about your 100% Satisfaction Guarantee
If you're ever unsatisfied with your membership, you can simply cancel with no further obligations.
What if I cannot find what I'm looking for?
If you can't find your files, you should try again in an hour or two. Users are connecting and disconnecting constantly, and it's likely that a user with what you want will connect sooner or later. Just keep trying!
When I download, it's often slow.
The speed of your downloads will vary depending on your connection and that of your source. The limit is often one or the other.
When I open the software, it does not want to connect to the server.
This is due to firewall software on your computer blocking the network traffic. The program cannot connect if your firewall is blocking access.
If you have Windows XP, disable the XP firewall in the systems settings in the control panel. To do so, simply follow these directions:
1. Click on the START button (lower left corner of Desktop). Go: Start, Settings, Control Panel.
2. Double-click Networking and Internet Connections, and then click Network Connections.
3. Right-click the connection on which you would like to disable the Firewall, and then click Properties.
4. On the Advanced tab, click the box to clear the option to Protect my computer or network.
You don't have to completely disable the built-in Windows XP firewall.
Sharing is not illegal as long as you obey all relevant copyright laws. Using P2P programs to download and distribute copyrighted music, movies and games without permission is illegal. Purchasing a membership does not give you license to download and distribute copyrighted material.
We do not condone piracy or breaking copyright laws. The MP3 sharing tools available through our members area are powerful search tools & we recommend that you use your discretion when downloading music and movie files.
Copyright Infringement Liability - P2P technology makes it possible to share all kinds of information. Some information is protected by copyright, which means that you generally need the copyright owner's permission before you make it available to other P2P users. Popular music, movies, games, and software are often protected by copyright.
Copyright infringement can result in significant monetary damages, fines and even criminal penalties. Some copyright owners have filed civil lawsuits against individuals that they believe unlawfully distributed large numbers of copyrighted songs.
Original works of authorship, including literary, dramatic, musical, artistic, and certain intellectual compositions are protected by copyright law. If a person publicly performs, reproduces, distributes copies, or displays works without consent of the copyright owner could be in violation of the law. Go to http://www.loc.gov/copyright/ and learn more about U.S. copyright law. Purchasing a membership does not give you license to download or upload copyright material. We implores you to respect copyright laws and share responsibly.
Click here for important information from the US Federal Trade Commission (FTC) about the risk and use of P2P software.
Using file-sharing (P2P) software for the uploading or downloading of copyrighted works without the permission or authorization of the copyright holders may be illegal and could subject you (or the ISP subscriber) to civil and/or criminal liability and penalties. For more information about U.S. copyright law, please visit http://lcweb.loc.gov/copyright/ and http://www.copyright.gov/title17.
Some content found on file-sharing (P2P) networks may be reproduced, uploaded and downloaded. There are a significant number of copyright holders who have authorized the sharing of their content for non-commercial purposes, such as some content with Creative Commons format licenses§, and there is also content available in the public domain and not protected by copyright. Most commercially released popular songs, films, and software is NOT authorized for free redistribution but requires separate purchase or licensing.
Copyright Infringement
Some files contained on these networks are copyrighted works, like popular games, movies, music, and software. P2P software makes it possible to upload and download copyrighted material from the Internet without proper authorization, but that can violate copyright laws and subject you to criminal and civil penalties. Please consult the user guide provided with the application.
Data Security
P2P software allows any user to access the files you place or move into your shared folder. If you’re not careful, files containing your personal and confidential information could inadvertently be uploaded for distribution on the Internet. This could cause a number of problems, including identity theft. We strongly suggest purchasing one of the major spyware applications available or visit our bonus software section for a free version.
Pornography
Files downloaded from the Internet using P2P software could contain pornographic material. These files may be mislabeled with seemingly innocent names. This can result in users, including children, being inadvertently exposed to pornography. Redistributing files containing child pornography or obscene content can be a crime.
Spyware
Files downloaded from the Internet using P2P software may contain spyware that can track your online activity, control your computer, or harm its operation. These files typically are disguised and can go undetected. We strongly suggest purchasing one of the major spyware applications available or visit our bonus software section for a free version.
Viruses
Files downloaded from the Internet using P2P software may carry computer viruses, worms, or Trojans that can damage your computer or cause other problems. These files typically are mislabeled to disguise their true purpose. We strongly suggest purchasing one of the major anti-virus applications such as Norton and Mcafee
